I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. 0. Called them and demanded a full refund and they refused and hung up! The left arm just fell off. Obtain a Return Notice Email by contacting our Customer Service. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. They said that they were out of stock so I had to wait. © 2004-2020 ComplaintsBoard.com. Do you agree with Eyebuydirect’s star rating? Let us know how to help. Do you agree with Eyebuydirect’s star rating? Eyebuydirect is one of the worst places… Eyebuydirect is one of the worst places you can get your glasses. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. The algorithm is subject to change in future. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! Pissed Consumer © 2020 All Overview of EyeBuyDirect . Phone: (855) 393-2891. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? AVOID THIS PLACE. There is a reason they are so cheap. Seriously? Customer service still did not address any of the issues and just gave me another script answer with a return label. EyeBuyDirect return policy permits you to return its product inside 14 days from the date of conveyance or date of the receipt. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Why are your employees who collect the orders are so inattentive? Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. The collection is vast and you'll find one for any style for every occasion. I canceled payment via my credit card company.. Cheap Chinese crap, don't buy, literally anywhere else is better. Now after 23 days of placing the order, gave another call the customer service rep, had no clue about the previous conversation and said that the order would take another 4 weeks. Contact Eyebuydirect Customer Service. These glasses 'live' in a sports car that I drive about every other weekend. You can contact us by phone at 855.393.2891. Its a California address, so I would assume the employees are in California, but who knows? I will not buy glasses from this website ever again. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" Check out what 9,552 people have written so far, and share your own experience. At the beginning of March, the glasses broke. No one ever responded. GIVE ME MY MONEY. Luckily, I asked for proof of delivery! Does EyeBuyDirect Do Black Friday? So I've now bought 10 pairs of glasses, both eyeglasses and sunglasses. I feel that they should have been better quality. And no, I never got an apology. Over $25, 000 in medical bills. Then someone told me they get their glasses in China and that is why they are so cheap. www.eyebuydirect.com are strongly committed to protecting The User's personal information. The reps I have spoken to do not speak good english. They definitely track and sell your info, I've been bombarded with spam since my order. Total joke! Cheap product, poor customer service! Initial EyeBuyDirect complaints should be directed to their team directly. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Do you have something to say about Eyebuydirect? Most helpful review. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. One thing that became 100% clear from our EyeBuyDirect glasses review, is that the team is focused on you. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. This company seems to have very mixed reviews at this time. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. The glasses I recieved were very prettybut not made very durable. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. And now you refused to refund? Do not order from these scam artists! Well, I really needed those glasses so I paid. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. Incorrect lens type — caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. This is a Chinese e-commerce site for buying glasses. The company was launched in 2005 by Roy Hessel. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. The best customer service I've experienced! You can find contact details for EyeBuyDirect above. I would say they are from India, but I'm not sure. >"Please tell me what I should do?" EyeBuyDirect aims to maintain high standards of customer care. They are a rip-off in my opinion. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. Companies are selected automatically by the algorithm. EyeBuyDirect 2801 S. IH 35, Ste. Eye buy direct took my money and didn't send glasses at all. I can't see anything wearing these glasses. I still could not a see a thing!! On October 24th I received an email saying that my lenses were being fitted. They haven't responded to my emails either. Customer Service Contact Info. Email us anytime at [email protected] or contact us by phone or live chat Monday- Friday 9am-10pm EST. Q&A. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] I will NEVER buy from them again! EyeBuyDirect has a consumer rating of 4.7 stars from 124,004 reviews indicating that most customers are generally satisfied with their purchases. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. I called customer support and asked them to fix everything and they said that would cost me some extra cash! The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. Expert examination of the lens showed that it was an acrylic and not polycarbonate. 170 Austin, TX 78741. Absolutely unacceptable. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Im happy with the price to quality ratio, so I was a happy customer. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. It has been almost half a year waiting. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. The other online companies are fantastic. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. Also, we want to be open, diverse and transparent to our customers. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months … Eyebuydirect has some awful customer service. They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. I completely agree with you! Reviews. Do you agree with Eyebuydirect’s star rating? Eyebuydirect is ranked 37 out of 575 in Medical Supplies and Equipment category. I sent you all of the information!!! Monday through Friday, 9:00 a.m. to 12:00 a.m. EST and Saturday to Sunday, 9:00 a.m. to 6:00 p.m. EST, excluding U.S. holidays. If the phone doesn't ring busy, it just rings and rings. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Turns out they were not. All in all, I will just say, BUYER BEWARE! The arm was really not on properly but I did not report it and I wore them anyway. Feel free to private message us your order number or email address so that we may further assist you. The company custom-makes lenses according to a specific prescription. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I got my glasses already broken. Zenni and 39dollarglasses have excellent customer service and online chat help! AT least you got them, even though they were useless. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. Warn everyone one you know!!! After about 2 weeks the screws started coming loose. Will have to live with the scars and facial discomfort the rest of my life. Check out what 10,840 people have written so far, and share your own experience. What can we help you with. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. What happened? EyeBuyDirect Customer Service Section:-Contact Phone number: 1-855-393-2891 Email Address: [email protected] Support Timing: Mon-Fri 9am-10pm EST How to Check your EyeBuyDirect Order Delivery Status online. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. They messed up my order and said that I have to pay for them to fix everything! The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. 2-Day Delivery: 1. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Fortunately, I paid through pay-pal and have filed a claim. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. A few months ago, I dropped those glasses on the carpet and the lens broke! I purchased prescription sunglasses from this vendor. The glasses are cheap, look cheap, and the sizes are misrepresented. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! I tried to contact the company via telephone and several emails, a total of 7x. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at [email protected] To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I have had three pairs of glasses and they have seen harder times. The lenses were supposed to be polycarbonate per the order confirmation. Reputation. I finally received the new glasses on May 24. (They offered me a 10% off deal to buy more substandard crap.) They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. I asked for a refund and instead, they tried to sell me on more glasses. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. EyeBuyDirect was founded in 2005 by Roy Hessel. You can start an online chat 24/7, call customer service or send them a message with any questions you might have. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead.

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